Last updated August 23, 2026
Overview
Every piece at Rezvaniq Boutique (formerly trading as My Rings) is made to order and handcrafted specifically for you. Because of this, our refund and returns process works differently from a typical off-the-shelf retail store. This page explains exactly when a refund, remake, or cancellation is available. It should be read together with our Shipping & Delivery Policy and Terms and Conditions.
Order Cancellation
You may cancel your order for a full refund (minus any bank transaction fees) within the first 24 hours of placing it. After this window, cancellation is no longer possible, as production begins promptly on your piece.
Change of Mind and Sizing
Because each piece is handcrafted individually for your order, we are not able to accept returns or exchanges for reasons of personal preference — including a change of mind or an incorrectly selected ring size — once production has begun. Please double-check your size against our Size Chart page before placing your order.
If Your Order Arrives Damaged or Defective
If your piece arrives with a manufacturing defect, or is damaged in transit, contact us within 30 days of delivery with photographs of the issue. Once your claim is reviewed and approved, we will decide, at our discretion, to either remake your piece or issue you a full refund — you do not carry the risk of a manufacturing fault or a damaged shipment, we do. If your claim is approved, you will be asked to return the item to an address we will provide to you at that time; we will cover the cost of this return shipment.
If Your Order Does Not Arrive
If your parcel is delayed beyond the expected delivery window or is lost in transit, contact us and we will trace it with the carrier. If it cannot be recovered, we will decide, at our discretion, to either remake your piece or issue you a full refund. See our Shipping & Delivery Policy for more detail on delivery timeframes.
How to Request a Refund or Report an Issue
Contact us at info@rezvaniq.com or via WhatsApp / Telegram at +44 7554 488071, with your order number and, where relevant, photographs of the issue. We aim to respond within 24 hours.
Refund Method and Timing
Approved refunds are issued to your original payment method. Once processed, your bank or card issuer may take some additional time before the refund appears on your statement. If it has not appeared after a reasonable period, please check with your bank first, then contact us if you still have questions.
Contact Us
Rezvaniq Boutique
Email: info@rezvaniq.com
WhatsApp / Telegram: +44 7554 488071
We aim to respond within 24 hours.
