الأسئلة الشائعة

يرجى مراجعة الأسئلة أدناه، وإذا لم تجد الإجابة التي تحتاجها، فلا تتردد في التواصل معنا.

كيف يتم تحديد أسعار منتجاتكم وخدماتكم؟

تعتمد أسعارنا على الجودة الاستثنائية للأحجار الكريمة ومستوى الحِرفية العالية التي تُبذل في صنع كل قطعة.
يتم تسليم كل منتج وفق معايير نادرة حتى على المستوى العالمي.
كما تختلف تكاليف الشحن بحسب سياسات بوتيك رضوانيك؛ ففي بعض الأحيان يكون الشحن مجاناً بالكامل، وفي أحيان أخرى قد تُضاف رسوم بسيطة.

How can I place an order?

All orders must be placed through our website. Even for custom-made pieces, we create a dedicated product link for you so that your order is registered properly and you can track it through your account.

The ordering process is simple:
Select your product → Add to cart → Enter your details and ring size (if applicable) → Make the payment → Receive your order confirmation email.

We accept PayPal, international bank cards, and digital currencies (for crypto payments, please contact us).

If you are ordering a ring, please make sure to select your correct ring size. The size you submit will be used for crafting your ring, and we cannot take responsibility for issues caused by incorrect sizing.

Custom designs can be arranged as well. If you need a fully personalized piece, please contact us through WhatsApp, Telegram, or email to coordinate the details before we create your dedicated order link.

You may cancel your order within the first 24 hours. After production has started, cancellations are no longer possible.

Are your gemstones natural, and do you provide certificates?

All of our gemstones are 100% natural and selected from premium-quality sources.
Certificates are not typically issued for most stones, although certain high-value gemstones may already include a gemological report, which customers can verify before placing an order.
If you require an official scientific certificate, we can send the gemstone to a certified geology laboratory to issue a formal report. The cost for this service starts at approximately 100 USD and is covered by the customer.
Upon special request, we can also provide synthetic or lab-created stones, but our standard offering is always natural gemstones.

What payment methods do you accept?

We support secure payments through PayPal on our website.
You can complete your order using any bank card, credit card, or your PayPal account with ease.
We also accept payments via digital currencies. If you prefer this method, please contact our support team and they’ll guide you through the process.

How long does it take to receive my order?

Because our products are made-to-order and crafted specifically to your size and specifications, the production process usually takes around 4 to 8 weeks.
Once the item is completed, it will be shipped to you immediately.
After shipping, delivery typically takes up to two weeks, depending on your location and the carrier’s schedule.

My order hasn't arrived yet. Where is it?

There is no need to worry about your package.
If the estimated 4 to 8 weeks production period has passed and you still haven’t received your order, please contact us so we can review the status of your shipment and update you accordingly.
In some cases, production may take longer due to high order volume, or shipping may require extra time since your package is being sent internationally.

Can I track my order?

Yes, you can monitor the status of your order directly through your user panel.
After your item has been shipped, we will also provide you with the shipping information so you can easily track your package until it arrives.

Can I return or exchange a ring if I’m not satisfied?

Please make sure to choose carefully when placing your order. Since each piece is custom-made specifically for you, we are unable to accept returns or exchanges due to personal dissatisfaction.
However, if your item has any defect that is our responsibility, we will absolutely take care of it and resolve the issue for you.

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    WhatsApp | Telegram:
     00447554488071

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    Free standard shipping
    on all orders.

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    Email: Rezvaniqcom@gmail.com

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    Support forum for over 24h

    Do you have a custom or special product in mind?
    Send us an email or contact us through our messaging platforms.